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Agente de Telesales Frances/Portugues en Madrid

The Customer Data Controller will be working within a small and dynamic team and good interpersonal skills along with enthusiasm are essential.

Descripción del empleo

There will be scope to work on your own and with initiative, but team playing is more important. A good telephone manner is imperative together with the ability to handle customer calls in a friendly professional way.

The work involves accuracy and close attention to detail, requiring good technical and organizational skills. It will be important to demonstrate sound time management and planning while remaining flexible in approach. Working to deadlines is important as the environment can be pressurized at times.


  • Quality checking questionnaires and submissions received from customers.
  • Main point of contact for resolving customer problems, issues, and queries via fax, phone, letter, or email; this may involve forwarding to appropriate personnel.
  • Updating and maintaining customer details and account records using in-house applications.
  • Contacting customers by telephone, email, letter or fax to ensure data is promptly presented to a high standard for inclusion on the database.
  • Creating and sending logon details to clients and users.
  • Ensuring speedy delivery of service.
  • Carrying out other tasks to progress customer data from application to full registration on the database (this may involve taking on projects).
  • Maintaining an accurate and up to date call log of all customer communication.
  • First point of contact for Customers and escalating IT issues, technical queries, and complaints as appropriate.
  • Developing and cultivating relationships with customers.
  • Working within a framework of corporate standards and policies.
  • Proactively assisting customers in ensuring that their data is kept up-to-date.

Experience & Qualifications

  • A working knowledge of MS Office, Outlook, and Excel.
  • Accuracy and close attention to detail.
  • Articulate and able to demonstrate verbal reasoning.
  • Logical thought.
  • Be numerate and literate.
  • Good listening skills.
  • Confident and pleasant manner when speaking to customers.
  • Flexible approach and ability to meet tight deadlines

About Achilles

Founded in 1990 in Norway, Achilles now employs 800+ people in 22 countries, offering truly global sustainable procurement services, with local expertise. We have 30 established supplier management schemes, serving more than 700 of the world's largest companies and around 70,000 registered suppliers.

Achilles works to identify, qualify, evaluate and monitor suppliers on behalf of major organisations worldwide. They build and support buyer-supplier communities in many industry sectors including Utilities, ICT, Mining, Oil
& Gas, Public Sector, and Transport, creating unique and powerful global networks. Their services for professional procurement help create opportunities for business and reduce risk in the supply chain.

Recognising that every market, in every sector and every region is unique, Achilles prides itself on offering global expertise and insight, delivered at regional level and taking into account local requirements

We are a market leader seeing a 20% increase in revenue on average over the last 10 years ... and now we are preparing the business for our next phase of growth. There are therefore multiple career opportunities available at Achilles

Información extra

Estudios requeridos
E.S.O, Bachillerato
Tipo de contrato
Trabajo titulado
Tipo de trabajo
Atención a clientes
Carnet de conducir
Carta de motivación
Inglés, Francés, Español, Chino, Italiano, Portugués

Madrid | Provincia de Madrid | Trabajo de atención al cliente | Call center | Trabajo titulado | E.S.O | Bachillerato

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