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Front Office Operations Trainee/Hotel Operations en Miami (EE.UU.)

Chain of Hoteles located in Miami (4 stars) is looking to hire two Front Office Operations Trainee/Hotel Operations.

Descripción del empleo

The Operations Trainee will be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. Welcome and serve guests in person and over the phone every day. Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

General Requirements:

  • Must be proficient in English and be able to speak
    clearly, communicate with various clientele, including house VIP's and
  • Review all materials concerning arrival schedules
    for return guests, daily events and function sheets.
  • Welcome and register hotel guests, verifying
    reservation details including address and credit information with an
    emphasis on fulfilling requests following special handling instructions
    and adhering to PCI (Payment
    Card Industry Data Security Standard)
    compliance standards.
  • Be familiar with and accurately quote room and rate
    availability for current and future dates.
  • Project an image of professionalism and willingness
    to provide personalized services to guests.
  • Money handling, basic level math, and accounting responsibilities
    are obligatory.
  • Properly identify all guests before processing room
  • Resolve guest complaints related to room
    assignment, rate and/or amenity charges in accordance with departmental
    policies and procedures. Obtain management assistance as necessary.
  • Ensure all appropriate departments are informed of
    guests' special needs and requests.
  • Select and block rooms for arriving guests if
    needed; pre-register individuals or groups as required.
  • Assist in escorting VIPs and return guests to their
    rooms as requested.
  • Settle guest bill in accordance with procedures;
    make change, cash checks, process charges to credit cards, and post
    charges to guest accounts.
  • Comply with quality assurance expectations and Room
    Mate standards.
  • Perform other reasonable job duties as requested by
    management inclusive of working with other departments.


  • A minimum of 1 - 2 years Luxury Hotel experience preferred
  • Proficient with Opera, strongly preferred
  • Multiple languages a
    plus including Spanish
  • Must be flexible to work
    varying schedules including overnights and weekends
  • Excellent personal
    presentation and interpersonal skills; good problem solving
  • Candidate will be
    required to stand for long periods of time.
  • Must
    be effective at listening to, understanding, and clarifying concerns
    raised by employees and guests.
  • Must
    be able to multitask and prioritize departmental functions to meet
  • Approach
    all encounters with guests and employees in an attentive, friendly,
    courteous and service-oriented manner.
  • Attend
    all hotel required meetings and trainings.
  • Maintain
    regular attendance in compliance with Operations Hotel Standards, as
    required by scheduling, which will vary according to the needs of the
  • Maintain
    high standards of personal appearance and grooming, which includes wearing
    the proper uniform and nametag.
  • Comply
    with Hotel Standards and regulations to encourage safe and efficient hotel
  • Maximize
    efforts towards productivity, identify problem areas and assist in
    implementing solutions.
  • Must
    be effective in handling problems, including anticipating, preventing,
    identifying and solving problems as necessary.
  • Must
    be able to understand and apply complex information, data, etc. from
    various sources to meet appropriate objectives.
  • Must
    be able to cross-train in other hotel related areas.
  • Must
    be able to maintain confidentiality of information.
  • Must
    be able to show initiative, including anticipating guest or operational
  • Perform
    other duties as requested by management.
The selected candidate will have the opportunity to do a 12 months internship in the United States. The selected candidate will have to cover the expenses of his/her visa ($3,000 aprox.)

Información extra

Estudios requeridos
Módulo de grado superior, Universidad
Miami (EE.UU.)
Tipo de contrato
Tipo de trabajo
Administración / Secretaria, Atención a clientes
Carnet de conducir
Carta de motivación
Inglés, Español

Provincia de Madrid | Trabajo de administracion | Trabajo de atención al cliente | Prácticas | Módulo de grado superior | Universidad

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