Front Office Operations Trainee/Hotel Operations en Miami (EE.UU.)

Descripción del empleo

The Operations Trainee will be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. Welcome and serve guests in person and over the phone every day. Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

General Requirements:

• Must be proficient in English and be able to speak
  clearly, communicate with various clientele, including house VIP's and
  Celebrities.
• Review all materials concerning arrival schedules
  for return guests, daily events and function sheets.
• Welcome and register hotel guests, verifying
  reservation details including address and credit information with an
  emphasis on fulfilling requests following special handling instructions
  and adhering to PCI (Payment
  Card Industry Data Security Standard)
  compliance standards.
• Be familiar with and accurately quote room and rate
  availability for current and future dates.
• Project an image of professionalism and willingness
  to provide personalized services to guests.
• Money handling, basic level math, and accounting responsibilities
  are obligatory.
• Properly identify all guests before processing room
  keys.
• Resolve guest complaints related to room
  assignment, rate and/or amenity charges in accordance with departmental
  policies and procedures. Obtain management assistance as necessary.
• Ensure all appropriate departments are informed of
  guests' special needs and requests.
• Select and block rooms for arriving guests if
  needed; pre-register individuals or groups as required.
• Assist in escorting VIPs and return guests to their
  rooms as requested.
• Settle guest bill in accordance with procedures;
  make change, cash checks, process charges to credit cards, and post
  charges to guest accounts.
• Comply with quality assurance expectations and Room
  Mate standards.
• Perform other reasonable job duties as requested by
  management inclusive of working with other departments.

Requirements:

• A minimum of 1 - 2 years Luxury Hotel experience preferred
• Proficient with Opera, strongly preferred
• Multiple languages a
  plus including Spanish
• Must be flexible to work
  varying schedules including overnights and weekends
• Excellent personal
  presentation and interpersonal skills; good problem solving
• Candidate will be
  required to stand for long periods of time.
• Must
  be effective at listening to, understanding, and clarifying concerns
  raised by employees and guests.
• Must
  be able to multitask and prioritize departmental functions to meet
  deadlines.
• Approach
  all encounters with guests and employees in an attentive, friendly,
  courteous and service-oriented manner.
• Attend
  all hotel required meetings and trainings.
• Maintain
  regular attendance in compliance with Operations Hotel Standards, as
  required by scheduling, which will vary according to the needs of the
  hotel.
• Maintain
  high standards of personal appearance and grooming, which includes wearing
  the proper uniform and nametag.
• Comply
  with Hotel Standards and regulations to encourage safe and efficient hotel
  operations.
• Maximize
  efforts towards productivity, identify problem areas and assist in
  implementing solutions.
• Must
  be effective in handling problems, including anticipating, preventing,
  identifying and solving problems as necessary.
• Must
  be able to understand and apply complex information, data, etc. from
  various sources to meet appropriate objectives.
• Must
  be able to cross-train in other hotel related areas.
• Must
  be able to maintain confidentiality of information.
• Must
  be able to show initiative, including anticipating guest or operational
  needs.
• Perform
  other duties as requested by management.

The selected candidate will have the opportunity to do a 12 months internship in the United States. The selected candidate will have to cover the expenses of his/her visa ($3,000 aprox.)

Información extra

Status

Inactiva

Estudios requeridos

Universidad, Módulo de grado superior

Localización

Miami (EE.UU.)

Tipo de contrato

Prácticas

Tipo de trabajo

Administración / Secretaria, Atención a clientes

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Inglés, Español