Descripción del empleo
PLEASE SEND YOUR CV + COVER LETTER IN ENGLISH
Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.
Mission:
- The Customer Service department serve all European customers and prospective customers by handling enquiries and complaint management for the entire range of Mercedes-Benz and smart vehicles.
- You are the most important interface between the customer and the Daimler organization.
- You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.
Profil:
- Higher vocational education
- Spanish native speaker
- Fluent English speaker
- Good communication skills
- Excellent grammar and writing skills in native language
- Good computer skills
- Experience with customer care
- Strong focus on customer satisfaction
- Team player
- Adding cultural and qualitative value to service
- Strong focus on customer satisfaction
- Ability to prioritize, analyze, plan and coordinate with high volumes
We offer:
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
- Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
- 200 vacation hours (based on full time employment)
- Holiday allowance: 8% of annual salary
- Competitive performance based salary growth
- Result oriented bonuses
- Employee Car Program: discount on new or used Daimler brand cars
- Collective health insurance at discounted rates
- Pension plan
- Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs
Información extra
- Status
- Inactiva
- Estudios requeridos
- Universidad, Módulo de grado medio, Módulo de grado superior, Máster, Otros
- Localización
- Maastricht, The Netherlands
- Tipo de contrato
- Trabajo titulado
- Tipo de trabajo
- Marketing / Publicidad, Servicios Consultoría IT
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- No
- Idiomas
- Español
Topjob | Trabajo consultoría | Trabajo de marketing | Trabajo titulado | Universidad | Módulo de grado medio | Módulo de grado superior | Máster | Otros
