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Customer Service Representative- Spain - Mercedes en Maastricht, The Netherlands

Topjob | Fuera de España | Marketing / Publicidad | Servicios Consultoría IT | Trabajo titulado

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.

Descripción del empleo

PLEASE SEND YOUR CV + COVER LETTER IN ENGLISH


Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.

Mission:

  • The Customer Service department serve all European customers and prospective customers by handling enquiries and complaint management for the entire range of Mercedes-Benz and smart vehicles. 
  • You are the most important interface between the customer and the Daimler organization. 
  • You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player. 

Profil:

  • Higher vocational education 
  • Spanish native speaker 
  • Fluent English speaker 
  • Good communication skills 
  • Excellent grammar and writing skills in native language 
  • Good computer skills 
  • Experience with customer care 
  • Strong focus on customer satisfaction 
  • Team player 
  • Adding cultural and qualitative value to service 
  • Strong focus on customer satisfaction 
  • Ability to prioritize, analyze, plan and coordinate with high volumes 

We offer:

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs. 
  • 200 vacation hours (based on full time employment) 
  • Holiday allowance: 8% of annual salary 
  • Competitive performance based salary growth 
  • Result oriented bonuses 
  • Employee Car Program: discount on new or used Daimler brand cars 
  • Collective health insurance at discounted rates 
  • Pension plan 
  • Transportation plan: free bike every 3 years or; free public transport or or; contribution to fuel costs 

Área de estudio preferida

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Más información

Localización
Maastricht, The Netherlands, Fuera de España
Tipo de contrato
Trabajo titulado
Tipo de trabajo
Marketing / Publicidad, Servicios Consultoría IT
Se requiere carnet de conducir
No
Se requiere vehículo
No
Se requiere carta de motivación