The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year.
CV and COVER LETTER IN ENGLISH PLEASE
As an integral part of the MBC Sales & Marketing 2020 Program, Mercedes me connect aims at making new and existing internet based services and media available in passenger cars.
Further scope is optimizing and enhancing existing Mercedes-Benz services (Mercedes.me, Service S24h, MB Contact, MB ServiceApp, Mercedes-Benz on Facebook, etc...).
With Mercedes me connect Mercedes-Benz focusses on connecting the vehicle with the customer’s personal network by:
• Integrating those services into an advanced vehicle telematics infrastructure
• Interfacing those services and new services/features in the vehicle into the Service24h and Customer Service contact channels with availability of telematics data.
The role of Mercedes me connect is to solve complex and technical issues as second level and to delegate to HQ where applicable.
Tasks and Responsibilities:
Your profil:
What Mercedes offers:
If you are interested by this position to work for Mercedes as part of the MBC Sales & Marketing 2020 Program the apply now on the link below and send us your CV and Cover letter in English
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