IT Area Lead en Madrid

This is Us. 

A team of more than one thousand people sharing an idea: doing our bit in helping our clients create a better future for themselves, providing them with the tools they need to get where they want to go. 

In today’s world, we know this happens because we are a fully online bank. We were born out of that idea and 20 years on, technology, simplicity and transparency continue to be the ingredients of the recipe that leaves the best taste in our mouths: being more than just a bank, someone useful in the lives of the millions of clients who have chosen us. 

The way we do things also mirrors our eagerness to innovate. We are proud to be one of the very first banks to work with agile methodologies. It doesn’t ring a bell yet? No worries, we will be delighted to tell you all about it. You will find it’s one of those things you’ll want to repeat over and over. 

And although we are based in Spain, we like to cross borders. We are lucky to work with international teams every day across 44 countries, composed of women and men as equal as they are diverse. Because here you are completely free to be who you want to be, love whomever you choose, and even go for pineapple as your pizza topping.  

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you! 

Your role and work environment: 

Reporting to the Retail IT Lead, as Home & Protection ITAL you offer our customers the best experience maintaining and developing the mortgage and insurance suite of products.  

You will also be in charge of the Profile (Core Banking) migration and IPC (ING Private Cloud) migration of the assets of the domain. As a member of the Retail Tech management team, you will contribute to the strategical Tech agenda initiatives. 

You will be focused on delivering our target architecture and evolving our IT Landscape while partnering with the business with customer focus.  

The Tribe is composed of 1 chapter (around 30 engineers, internal or external). 

Your team will be composed of 1 chapter lead and 1 solution engineer reporting to you.  

Your key responsibilities: 

As Home and Protection IT Area Lead you: 

are responsible of mortgages, insurances and underwriting products delivery and its assets behind 

are responsible of the transformation agenda applicable to the assets of the domain (including Profile Core Banking, IPC Private Cloud & LCM) 

close follow-up of IT Risk & non financial risk linked with retail assets 

provide an iterative roadmap to achieve the tribe goals 

are responsible of keeping the alignment with group standards 

are responsible of ensuring the required levels of service in all environments with the assets under scope 

ensure a highly skilled and motivated team 

close follow-up of IT Risk linked with these assets 

Specifically, as IT Area Lead you will be responsible for: 

1. Creating and ensuring the 'new' culture and one Agile way of working 

As IT Area Lead, you are responsible for effective collaboration and for one Agile Way of Working in your area and as part of the tribes. In this capacity, as IT Area Lead you are expected to: 

• Ensure proper implementation of One Agile Way of Working across your respective IT Area 

• Act as an ambassador for culture change and serve as a role model in terms of the new way of working: from 'an organisation talking' to 'an organisation doing' 

• Stimulates interaction between and alignment across people, tribes, squads, areas and chapters and across borders 

• Drives cross-cultural collaboration by creating awareness and understanding, leveraging diversity 

• Creates an atmosphere in which everyone feels appreciated and heard, and where everyone enjoys their work 

2. Developing craftsmanship of everyone working in your IT area 

IT Area Lead has management responsibility for several Chapter Leads. You will also be responsible for ensuring overall IT maturity and for developing craftsmanship of the employees working in your IT Area. In this capacity, the IT Area lead: 

• Encourages Chapter Leads to continuously develop their capabilities and competencies to remain up-to-market in their field at all times 

• Oversees overall IT maturity in chapters and drives continuous craftsmanship development in his/her IT Area 

• Provides high-level strategic guidance to the Chapter Leads on development of engineers in his/her IT Area 

• Improves the engineering maturity in his/her domain and tests it against the expectations of the IT organisation (e.g. horizontally scalable architecture, end-to-end Agile working, an organisation of sufficiently competent engineers) 

• Ensures consistency in craftsmanship development across the entire organisation and maintaining a well-balanced (engineering) workforce 

3. Designing and executing the IT strategy 

With regards to strategy, IT Area Lead is responsible for 

• Defining and implementing the IT strategy with proper IT Landscape for their IT Area in line with the bank’s IT strategy in order to realize the purposes of the Tribes 

• Identifying and adopting applicable changes in the market with regards to innovation, time to market, procedures, processes and methods used by the IT function for his / her IT Area 

• Ensuring a safe and compliant bank from an IT perspective (IT custodianship) 

• Guarantee that all assets in scope comply with the risk management model 

• Ensure overdue and/or Risk items are within accepted targets 

• Have delivery responsibility and responsibility for IT-related decisions within your IT Area: 

• Delivering IT part of both run and change aspects within the tribes 

• Ensuring stability and reliability of the IT Landscape (including the IT architecture of your IT domain) 

• Ensuring proper IT resource allocation as defined in the Quarterly Business Review 

• Define and implement vendor and sourcing strategy 

• fit for purpose sourcing of IT goods (procurement) and services (contracting/consulting) to accommodate business demands and/or expansion. 

• compliancy of the different IT vendors to ING policies and standards (GDPR, etc….) 

What are we looking for? 

Proven track record and technical skills 

Engineering’s degree with a minimum of 7 years of experience.  

Managerial experience within an agile organization, and inspiration to continuing working in this matter. 

Driven and customer focused, loving to collaborate with different people 

Proven planning & organizational skills 

Clear communications skills (written and oral) 

Passionate about innovation and new market trends 

Able to work in an autonomous way and to take initiative 

Making things happen thanks to your ‘can do’ attitude 

Problem solving mindset 

Ability to work on an international level. 

Strong analytical skills 

Strong people management skills 

Excellent oral and written English skills 

What do we offer? 

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fill you in every way, and that is why we take care of even the smallest detail. 

 
Check out what is waiting for you! 

Flexible schedule and 100% flexible e-working. 

Work or e-work? We have a totally flexible model: choose the one that best suits you. 

Restaurant card. 

So that thinking about what to have for lunch doesn’t take up your time or your cravings.  

Our house will be your home. 

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you in your arrangements) and much more! 

Life insurance.  

We hope you don't need to use it! 

Health insurance. 

For you and all your family (spouse/partner and children). 

Flexible retribution. 

In addition, you can enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids… 

Free company shuttle.  

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to work comfortably. 

Banking benefits. 

Special loan or mortgage terms after 6 months working at the bank. 

And benefit from our pension plan after 2 years with us. 

More health, more sports. 

Runners club with your own trainer. 

Clinics with professional, world-class athletes. 

Physiotherapy service on site. 

Gympass.