Desktop Support Engineer en Vigo

Descripción del empleo

Are you a Desktop Support Engineer seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

WHAT YOU WILL DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Serve as the first contact with customers who need technical assistance
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Providing basic computer training.
• Installing and upgrading hardware and software systems.
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures

WHAT WE ARE LOOKING FOR IN YOU?

• English: Intermediate
• 1-2 years of experience
• Experience on Windows, MAC, End User Workspace, Desktop, Laptop, Printers, Mobile Devices, Video & Conferencing equipment platform

WHERE AND WHEN?

• Workplace: Vigo
• Work Schedule: Business Hours

WHAT WE CAN OFFER YOU?

• Permanent contract - We offer indefinite contracts from the first day.
• Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
• Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
• Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally - Work with people from all over the world. You can feel the multicultural workforce.
• And so on - Appreciations, incentives and social benefits, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968, being part of the Tata Group.

With a presence in 46 countries and over 500,000 employees, TCS is recognized as the #1 Employer in Europe by the Top Employers Institute

TCS Spain started operations in 2001 currently having a diverse workforce who collaborate with the main Spanish and multinational companies

TCS Spain has been certified as Top Employer 2022

In our portfolio of services, we have information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS

We stand out for our experience, reliability, passion, confidence, creativity and skills

WELCOME, WE ARE WAITING FOR YOU!

Información extra

Status

Inactiva

Estudios requeridos

Otros

Localización

Vigo

Horas a la semana

8 - 40

Tipo de contrato

Tiempo completo

Tipo de trabajo

Marketing / Publicidad

Carnet de conducir

No

Vehículo

No

Carta de motivación

No

Idiomas

Español