Trainee - Account Manager France & Italy

Ratenow is a young and dynamic tech company based in Barcelona. It develops and commercialize customer experience tracking solutions for retailers, healthcare and the public sector

Lo que vas a hacer

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

What does an Account Manager do?
Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.

Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  •  Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  •  Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

Account Manager responsibilities include:

  • Operating as the lead point of contact for any and all matters specific to your accounts
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit

Qué ofrecemos

  • Good enviroment
  • growth opportunities
  • experience

Qué es lo que pedimos

  • Mínimo estudios universitarios requeridos
  • NATIVE FRENCH OR ITALIAN
  • FLUENT FRENCH OR ITALIAN
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

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Información extra

Status
Activa
Estudios requeridos
Universidad
Localización
Barcelona
Horas a la semana
25
Tipo de contrato
Media jornada, Prácticas
Salario
300€ Al mes
Responsable de
ACCOUNT MANAGER FRANCE / ITALY
Publicado el
27-09-2021
Tipo de trabajo
Marketing / Publicidad, Atención a clientes
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Francés, Italiano

Barcelona | Trabajo de marketing | Trabajo de atención al cliente | Media jornada | Prácticas | Universidad

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