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Customer Success Specialist - Italian Speaker en Barcelona

8 - 40 horas por semana

Descripción del empleo

Job Requisition ID #

21WD48189

Who we are

Autodesk, Inc., is a leader in 3D design software. Since its introduction of AutoCAD software in 1982, Autodesk continues to develop the broadest portfolio of 3D software for global markets. 

Autodesk makes software for people who make things. If you’ve ever driven a highperformance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything. Year over year, Autodesk has been honored to be named in the Fortune 100 Best Companies to Work for. To see our culture in action, please check out #AutodeskLife on Instagram or facebook.com/autodeskcareers.

In the Customer Success Organization, keeping and delighting our Customers are our most important tasks. We believe in a complete cycle of customer success, improved revenue, and overall company growth. In our business model transformation, we understand driving continuous adoption of our technology is paramount to a successful engagement with our Customers and as such we have created a Customer Success Team focused on increasing adoption of our solutions, ensuring our customers are successfully meeting their business goals. 

The role

• Reporting to the Customer Success Manager, the Customer Success Specialist is a key role to driving onboarding, adoption and retention of core products/solutions by providing post-sales guidance and initiatives directly to customers in a select sales territory

• Managing a portfolio of a few hundred customers and interacting directly with customers via phone, he/she will help at-risk customers promote overall customer satisfaction, product adoption, retention, and renewals mainly in the small business and very small business segment

• The role has a variable commission scheme based on product utilization, customer retention and other key metrics

• The role will partner with Sales on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategize on 1:many Customer Success Initiatives and be a resource on how best to leverage Customer Success Resources

Position Responsibilities:

• Ensure that customers derive maximum value from their investment in Autodesk Solutions, utilize all their licenses, identify new opportunities, ensure renewal and collaborate with other teams to ensure growth attainment

• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs

• Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success

• Manage and collaborate between departments to resolve at-risk Customer escalations

• Responsibilities may include providing or scheduling activation and/or product training, conducting customer health checks, identifying opportunities to expand relationships, up-selling/cross-selling new products and requires an elevated level of influence over the customer lifecycle through renewal

• Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption

• Conduct outbound customer calls with a required minimum number of calls daily • Use Salesforce.com to document all customer opportunities and customer activity

• Maintain Salesforce.com opportunities using probability definitions embedded to categorize opportunities accordingly to accurately forecast against plans and targets weekly

• Build strong relationships for business planning with extended team

• Respond to partner and customer inquiries in a professional and prompt manner • Build strong customer relationships for repeat business 

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

Información extra

Status
Inactiva
Estudios requeridos
Otros
Localización
Barcelona
Horas a la semana
8 - 40
Tipo de contrato
Tiempo completo
Tipo de trabajo
Marketing / Publicidad
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Inglés

Barcelona | Trabajo de marketing | Tiempo completo | Otros