Area Description: Telefonica Business Solutions manages globally the business unit of Multinationals, Wholesale and Roaming. Business Solutions delivers integrated fixed, mobile and IT services to some of the world’s top multinationals and corporations. It also provides global telecommunication services for fixed and mobile carriers, ISPs and content providers. Business Solutions develops a globally integrated and competitive portfolio for carriers and corporations that include international voice, IP, bandwidth capacity, satellite services and mobility. We are a multicultural organisation, with more than 1400 employees, working in over 40 countries and speaking more than 15 languages. Consider us for your communications and IT solutions from Beijing to London, Miami to Madrid or Rio de Janeiro to Paris
Mision & Vision: Lead E2E Product & Service Development , maximizing customer satisfaction and cost efficiency through end to end service evaluation and operations improvement plan
Main Duties & Responsibilities:
- Lead virtual team Developing End to End Product & Services and Special Projects across the company: MNCs, Corporate and Wholesale market
- Understand Telco Services Operation flow from Presale, Sales, Ordering to Postsale Operations
- Lead service feasibility (BSS&OSS) and associated development cost, Service Design, Development and Delivery to Operating Areas (MKT, Sales, Operations)
- Manage, conduct and assure end-to-end Project delivery, according to the P&S roadmap.
- Ensure the P&S roadmap on-time delivery managing relation with the stakeholders, addressing any priority changes
- Manage the product/service development team (Technical responsible, Integration Manager…), being the final accountable person to execute the project scope in time, quality and budget.
- Lead the Governance process during project development ensuring.
- Ensure project deliverables are assumed by the receiving departments
- Produce and guarantee availability of all necessary documentation and materials needed (technical document, service manual, commercial procedure, service operations manual, …)
- Create regular updates on business performance for senior management
- Also required:
- Project management through standards (PMI, ITIL, eTOM), Quality (Lean Six Sigma, etc) and AGILE methodologies
- Ability to lead, participate and produce UAT/Testing plans.
- Global IT Architecture/systems knowledge desired (Full Stack, SalesForce, IRB, DW, PANGEA, NSIM, INFOVISTA, BSM, Remedy, Tableau, ARAMIS, CTI- Navita).
- KPIs and SLO-SLA’s management
Challenges:
- Plan, control and follow-up of developments requested by internal/external Clients as well as lifecycle management.
- Team engagement with other colleagues in B2B Customer Service & Operations (Global Network & Platforms, IT, Global Architecture Transformation &Customer Experience) and Multinational Business Unit (Product Marketing, Presales/Sales…)
- End to end Quality management of the Service development Lyfecicle.
Technicall Skills:
- Service Knowledge
- Connectivity & Security services: MPLS, SD-WAN, SDN/NFV,vFW, vRouter…
- Mobile & Unified Comms services: Cisco Webex/Spark/HCS
- Voice services: Corporate/International Voice Services (managedSIP…)
- Programming lenguages Knowledge such as:
- C++, Visual Basic .NET, Java, JavaScript, Python, J2EE, HTML, XML, Node, SQL, GitLab,
- Framework and Methodolgogy:
- Knowledge in software deployment, release management, Software packaging & integration.
Lenguages:
- Ingles Fluido (conversacional y escrito)
- Español Nativo
Cuando te unes a Telefónica
Te unes a casi 100 años de historia, un equipo de 106 nacionalidades presentes en más de 35 países. Te unes a un equipo que trabaja por conectar a las personas allá dónde estén, sin fronteras. Un equipo que está liderando la revolución digital con la ilusión del primer día en todos nuestros negocios, creando el mejor ecosistema digital para nuestros clientes: Red, IoT, Cloud, Ciberseguridad, Innovación etc. En Telefónica tienes todo lo que necesitas para crear la mejor versión de ti mismo. Necesitamos gente como tú que se sume a este gran reto, que quiera crear la Telefónica del mañana.
En Telefónica apostamos por las nuevas formas de trabajo y somos líderes en la implementación de la Desconexión Digital bajo el principio “Desconecta para Reconectar”.
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