Graduate 3D WW Proactive Services Project Manager en Sant Cugat del Vallès

HP is changing the way people understand 3D printing. HP launched few years ago a unique technology and business model to disrupt the market and open a new world in the 3D printing industry from product development to manufacturing. The Fourth Industrial Revolution is one of the most transformative forces in our lifetime – join HP and be a part of it.

About you:

• Provides support through the 3D Customer Onboarding  process implementations  to efficiently & effectively manage 3D Service activities  identified as  proactive interventions.

• Manage projects , contained within the 3D Services Onboarding  frame. Manage activities, resource capability ,schedules and  identifies efficiencies to ensure completion.

• Drives cross functional  communications to facilitate completion on schedule. Work with 3D Services to identify and improve process and efficiencies.

Key Responsibilities:

• Manages  new project/ intervention activities involving multiple service functions  (remote, Regional Onsite & Competency Center, Channel Mgm ) and teams (Customer assurance, Category, Services)  to drive the customer & partner successful onboarding process and HP internal operational efficiencies

• Develops and directs implementation of schedules, deliverables, resource allocation plan, and other support requirements for assigned project.

• Communicates progress, escalations, improvement proposals and issue analysis to stakeholders;

• Collaborates with internal 3D services functions and  partners to recommend and implement changes to 3D Service onboarding experience , processes, or business practices

• Tracking and reporting the Status of the proactive Service activities, for the 3 regions

• Continuously tracking of the Services Activities in order to understand capability and resources utilizations.

• Manage internal requests to provide a proactive action to the end customer working with maximum efficiency to reduce execution time and costs and in turn generate a good experience for the customer.

• Use, Change or generate processes and train the operational teams (onboarding, L1- remote, L2 regional Onsite, L3- Regional Competency Center) to ensure the quality and efficiency of the service.

Requirements:

• Engineering bachelor or master - to analyze, understand and communicate the technical project requirements.

• Typically 0 - 2 years of experience.

• Experience with using project and program planning tools  to  manage, and track project results (SmartSheet, MS office, Excel is a must).

• Analytical and problem-solving skills.

• Demonstrated experience in managing all aspects of projects, including communicating with stakeholders and managing matrixed teams and resources.

• Good written and verbal communication skills in English and local language.

• Reporting ability and effectively communicate program plans, proposals, and results.

• Services experience is a plus

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world.

• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.

• An attractive benefit package:

  • Health & Life insurance

  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers

  • HP product discount

• Work life balance /flexible working hours

• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.

HP is a $58+ billion fortune 100 company with 50,000+ employees worldwide across 170 countries. Reinventing since 1939. We are one of the leading Print and Personal Systems technology companies in the world and our vision is to create technology that makes life better for everyone, everywhere - every person, every organization, and every community around the globe. To invent, and to reinvent.