SOFTWARE SERVICE MANAGER ELEVENPATHS en Madrid

WHAT IS ELEVENPATHS?

ElevenPaths is Telefónica's cybersecurity company, and we like to describe ourselves as a start-up because we are an open-minded and agile team, but we are also part of one of the world's leading telcos. Summarizing... in this sense, we have the best of both worlds.

In addition to relying on the best cybersecurity and strategic partners, we create and develop our own products, so innovation is one of our pillars. We're looking for new ways to do things, crazy ideas, experiment and have fun. So, as you can imagine, we are looking for people with initiative, fresh ideas and enthusiasts with what they do, they're in whatever department they are in.

We attach importance to technology and passion for it, but also to talent and human quality. We work as a team to grow as professionals, but also as people. Because without people, companies wouldn't exist. These are built on relationships, and as in any relationship, trust is basic. Therefore, ElevenPaths was born from the beginning with values that are now more than ever basic, such as the flexibility and responsibility of each, also relying on increasingly flat structures, where each can develop and exploit to the fullest its potential.

If we are anything in ElevenPaths, we are lifelong learners, we understand that we are in a changing world, where we cannot fail to evolve. To do this, we have continuous training, with an academy with our own courses, helping each other to understand what the next one does and why, but also with webinars, events, third-party certifications, and all the new forms of learning that you can think of.

In addition, we are an international company, in which diversity is inherent, and this allows us to be in contact with different people in many ways, which we consider one of the best ways to grow. Also, we try to help as much as possible, and that is why we engage in social actions, both at the company and individual level, in which we contribute at least a little bit of who we are to those who need it most. 

WHAT DO WE DO ON THE ELEVENPATHS CTO TEAM?

The ElevenPaths Chief Technology Officer (CTO) is a unit devoted to build, deploy and operate in-house software products. Our mission is to create value for the company by means of building our own technology.

We are part of the whole construction process, from the inception to the release of the product. But our work doesn't finish here, we are also in charge of deploying and operating our products, and for that we work under a "DevOps" philosophy model that allows us to remove the gap between the development and operation to deliver a product ready to production that can be easily operated

As part of this whole process we must define the operation protocol of our products, coordinate and help the services to be onboarded in the OBs in order to ensure the fulfillment of the Operational requirements and so guarantee the best ser-vice to the OB clients.

We are looking for a Software Service Manager Engineer passionate about new technologies, with experience delivering services in telco environments

Would you want to be part of a tech-family made up of talented people for whom their work is also their hobby? A team that allows you to enjoy the work and in which you can trust and feel supported? Would you want to have the chance to participate in the construction of products that are used for thousands of people and companies? Would you want to be part of the history of a new brand company that is a cybersecurity company of reference?

If you understand the Service Delivery Process in a telco network and you are interested in participating in the deployment, operation and evolution of security services built at ElevenPaths then you are the candidate!                                                                 

WHAT WOULD BE YOUR MAIN RESPONSABILITIES?

In your day to day it will be usual to face tasks of the following type:

• Oversee project and product delivery to customers with an absolute focus on the on-time and quality focused delivery to the client.
• Manage and balance client expectations on service levels
• Coordinate the integration of security products in telco networks
• Delegate and direct service tasks, monitor the progress of all current and pending projects
• Incidences and SLAs fulfillment follow-up
• Post-Morten reports review
• Definition and maintaining the operation protocol along with coordination of the different support levels
• Ensure the right training of the OB support team 
• Definition, evolution and follow-up of the Services Operational KPIs

AND FOR THAT, WE THINK IT WOULD BE IDEAL FOR YOU TO HAVE...

• Bachelor's degree in Science, Technology, Engineering, Mathematics or equivalent practical experience.
• 4 years of industry experience leading Service Delivery activities of software products in the Telecom Industry.
• Demonstrated understanding of long-term planning concepts and approaches.
• Ability to work under pressure and meet critical deadlines, managing various tasks at once, demonstrating resilience to work in a constantly changing environment.
• Understanding of security of systems and network issues
• Languages:
  • Spanish High level, both writing and speaking
  • Medium - High level, both written and spoken

When you join Telefónica

You join almost 100 years of history, a team of 106 nationalities present in more than 35 countries. You join a team that works to connect people wherever they are, without borders. A team that is leading the digital revolution with the illusion of the first day in all our businesses, creating the best digital ecosystem for our customers: Network, IoT, Cloud, Cybersecurity, Innovation etc. In Telefónica you have everything you need to create the best version of yourself. We need people like you who join this great challenge, who want to create tomorrow's Telefónica.

At Telefónica we are committed to new ways of working and are leaders in the implementation of Digital Disconnect under the principle "Disconnect to Reconnect".

#WeAreDiverse

We are convinced that diverse and inclusive equipment is more innovative, transformative and achieves better results. That is why we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability or any other personal condition.