Graduate Country Operations Manager en Sant Cugat del Vallès

HP Shopping EMEA is the direct motion to serve end users and SMB via web or Tele-sales. This is a fast-growing business, deployed in 8 countries in EMEA.

The fulfilment model is managed through preferred partners, stocking products for us or enabling leveraged stock for HP Shopping sell-out. In order to optimize availability, which is the key trigger for next day delivery SLA, a full business planning team is managing end to end processes to ensure max availability on “must-have” products, prevent any stock disruption and ensure that products appear in the storefront at the appropriate time with the correct quantities. This involves working closely with cross functional teams to accurately forecast trends, plan stock levels and monitor performance.

Main responsibilities include but are not limited to:

• Maintain a Top SKU portfolio in alignment with Sales Team
• Consolidate country HP Shopping plans into EMEA/BU plan and communicate to supply chain and product managers
• Analyse forecast accuracy and perform root-cause analysis on deviations
• Measure and provide data metrics to identify aged stock, incremental business, GPM analysis

• Convert forecast into material requirement and sustain replenishment in alignment to sell out trend, run weekly refresh and build mitigation point
• Ensure production orders are placed as per requirements and with the right priority with Supply Chain
• Set up distributor inventory replenishment for customer orders that cannot be fulfilled due Distributor out-of-stock
• Drives the development and improvement of new or existing operational tools and reports.

• Focus on maximizing the availability of top-selling products in our partners warehouse
• Control consistency between Store front availability status, Distributor inventory status feeds and HP Supply chain order status
• Drive the development and improvement of the Buy-button strategy by monitoring ETA accuracy, perform root cause analysis and maintain an appropriate process

• Monitor KPI’s for a country portfolio
• Serve as single point of contact for Sales and Call Center teams regarding order- and claims management
• Contribute to NPS (Net Promotor Score) improvement by driving initiatives & process enhancements

• University Degree (Bachelor) or equivalent
• Aptitude and readiness for learning and understanding new technologies.
• Strong Microsoft Excel expertise (SQL is a plus)
• Goal oriented, self-motivated individual who is confident, and thorough.
• Analytical, detail-oriented and able to 'zoom' in/out from the big picture to the minutiae.
• Great attitude, strong organizational skills and a self-starter
• Team player with an ability to work collaboratively with cross-functional teams
• Excellent interpersonal and communication skills.
• Ability to speak and write in English. Any other European language is a plus.

• Problem solving abilities and Project Management Technics (Lean Six Sigma, Agile, PMI)
• Strong data minded and Business Analysis skills
• Cross-functional operations knowledge
• Solid understanding of forecasting & planning – associated tools, methods, processes, data collection & analysis requirements