Account Operations Manager en Sant Cugat del Vallès

Sales Operations for Central Europe is supporting Switzerland and also 13 additional countries, as Germany, Austria, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Greece with Cyprus, Malta, Israel, Romania, Croatia & Bulgaria and is in charge of Account Operations Management, Proposal Management, Contract Negotiation Support and Contract Management. The team has the charter to provide a competitive advantage in the market-place by deliver outstanding account operations experience E2E, mainly within our Offer-to-Order (Catalogue Management) and Order-to-Cash (Order Management) space to all our direct customers.

As an Account Operations Manager, you’ll be part of a broader team of 19 people, along with the manager based in Boeblingen, Germany. You will be in a customer facing role supporting local sales during the whole deal management cycle, especially on Operations Account Management. Key activities will be operational performance and efficiency according given KPIs, account governance management and sales support during customer visits to represent operations and to establish an excellent customer relationship. You will work closely with other operations teams and manage a broad range of moderately operational processes, such as catalogue management, order management or contract management.

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities

• Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.
• Conducts and reviews highly complex operational analysis.
• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
• Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
• Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
• Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
• Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase

• Education and Experience Required
• First-level university degree or equivalent experience; may have advanced university degree.
• Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
• Typically 1-2 years of experience supporting large accounts.

Knowledge and Skills

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and German. French would be an advantage.
• Developing consulting, negotiation and influence skills.
• Solid understanding of core HP businesses and the revenue cycle.
• Superior research and analytical skills.
• Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Demonstrated project management skills such as planning, execution and implementation.
• Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
• Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
• Basic financial and business acumen.
• Ability to identify and implement customer-specific process improvements.

Impact/Scope

• Contributes to business- or function-wide solutions that impact multiple business units and/or countries.
• Typically partners with internal clients at peer level or one level above.
• Scope of role: Customer Account Operations Manager for Switzerland & Contract Manager for Central Europe
• 75% Customer Account Operations Management for Switzerland customers and 25% Contract Management (pre-contracting, contract maintenance and reporting)