Customer and Sales Support Manager with German en Sant Cugat del Vallès

The Customer & Sales Support Manager (shortened CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, BU and Sales Force within the area of quote to order. He/she is located in a central QTO team and has a wide variety of responsibilities, including the following:

Consultancy & Design of Product Offering:

• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
• Guide Sales and implement optimal catalogue structure
• Proactively informs Sales/Customer on any major change in offering or pricing
• Provide B2B solution consultancy (no B2Bi)
• Provide consultancy on product offering and pricing
• Performs triage on issues and redirects to appropriate teams

Catalogue Deployment & Maintenance:

• Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
• Proactively manage EOL and NPI in customer offering and catalogue
• Manage offering and pricing update across BUs and coordination across regions
• Accountable for quality and availability of customer catalogue and pricing  (including PCCS)
• Set-up simplified deals.   
• Obtain price approval for customer offering and circulate within account team
• Contract/Deal Setup & Mgmt
• Supports bid preparation by providing margin, config and quote support
• Manages standard  and simplified deal set-up
• Manages external lease renewal process with customer
• Manages offering and pricing updates for all  Bus

Customer support and communication:

• Provide customized portal training
• Manage all quote requests
• Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities
• Proactively inform Sales or Customer on any major change in  the catalogue
• Manage Demo/Certification unit requests

JOB REQUIREMENTS:

• degree level education in Economics, Business or IT related fields
• extensive experience of HP’s Operational capabilities, especially around the Direct business of PPS/EG
• experience in working with multiple countries/sub- regions at a high level of complexity
• fluency in English and German
• supported country’s language fluency – where applicable

COMPETENCIES:

• strong leadership profile
• customer focus
• strong operations management background
• good understanding of the cross-BU Q2C business
• persistence, the ability and will to find a way to make it work
• ability to multitask within a fast-paced and dynamic workplace
• analytical and problem solving skills, manages time periods with high stress level (quarter-end)
• attention to detail paired with a good level of strategic thinking

#EXP

Entity F9