Descripción del empleo
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City
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Bilbao
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State
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País Vasco
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Region/Country
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Spain
HOTEL MERCURE JARDINES DE ALBIA
Job Level
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Job
Job
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Fixed-term contract: |
No
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Status
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Full Time
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Anticipated Start Date
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02-12-2019
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Skills
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Level of Education
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Others
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Areas of study
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Tourism
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Professional experiences
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1 to 2 years
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Languages essential
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Spanish
English
French (Notions)
Key tasks
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Overview of duties "• Welcomes guests who arrive late and takes care of them until their departure • Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures • Is responsible for the hotel once the daytime managers are off duty • Helps the department meet its quantitative and qualitative targets • Ensures the safety of property and people" Main responsibilities Customer relations "• Provides a warm and personalised welcome to guests • Anticipates guests' needs and takes them into consideration • Handles any guest complaints and/or remarks • Conveys the hotel image" Professional techniques / Production "• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible • Informs guests about the formalities, any special conditions relating to their stay and the services available • Handles phone calls and manages the reservation schedule • Follows up any customer requests (wake-up calls, taxi, breakfast room service etc) • Writes a report on activities and incidents that occur during the night • Ensures that guest documentation at reception and in the lobby is available and up-to-date" Commercial / Sales "• Promotes the hotel's range of services in order to increase sales • Applies and actively supports the hotel's pricing policy • Encourages customer loyalty by promoting the brand and/or Group loyalty programme (A/Club,...) • Encourages synergy within the marketplace by applying the inter-hotel coordination policy" Management and administration "• Respects the procedures governing invoicing and cash operations • Is responsible for the reception's cash holdings • Establishes the closing and nightly activity reports for hotel management " Hygiene / Personal safety / Environment "• Ensures that the workplace remains clean and tidy • Applies the hotel's security regulations (in case of fire, night patrols, closure of the accesses, etc) • Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)"
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Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.
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Información extra
- Status
- Inactiva
- Localización
- Bilbao
- Tipo de contrato
- Tiempo completo
- Tipo de trabajo
- Camarero
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- No