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Customer Enablement Specialist en Madrid

DESCRIPCI... Would you like to be part of a team focused on helping increase the adoption of Amazon Web Services (AWS) across EMEA? AWS offers an innovative and motivating environment where you will have the exciting opportunity to advance in...

Descripción del empleo

DESCRIPCIÓN

Would you like to be part of a team focused on helping increase the adoption of Amazon Web Services (AWS) across EMEA? AWS offers an innovative and motivating environment where you will have the exciting opportunity to advance in your career, help drive the growth of AWS customers, and help shape the future of an emerging cloud technology. Do you have the business savvy, organization skills and ability to collaborate across multiple business owners to help establish Amazon Web Services as the premier cloud provider?

As a Customer Enablement Specialist, you will have the exciting opportunity to be part of a growing team whose goal is to make it seamless for customers to do business with AWS. The Customer Enablement Team is strategically positioned to simplify the customer experience by addressing complex operational issues. The Customer Enablement team contributes to the business in three dimensions, a) simplifying pre-sales and post-sales customer experience, b) saving time from Account Managers in taking over operational tasks, c) enabling customer cost optimization.
You should be a self-starter, comfortable working directly with customers, possess exceptional organizational skills, capable of creating simple, scalable solutions to difficult problems, and thrive in a fast paced and dynamic environment.


Roles & Responsibilities:
· Manage numerous requests concurrently
· Solve a variety of customer requests from billing to account structure and cost optimization
· Simplify complex issues, provide customized reporting with the ability to understand, analyse and effectively communicate to AWS customers.
· Help key customers understand opportunities for optimization and cost savings
· Develop training and documentation that the organization and customers can leverage at scale
· Run customer education sessions to increase customer knowledge on AWS tools and systems, improve their experience
· Support the mechanism to respond to request for proposal / information, security questionnaires and vendor forms
· Gather insights from the business, formulating opinions and presenting solutions to AWS leadership
· Drive cross team collaboration to surface and share best practices across your customers

REQUISITOS BÁSICOS

· BA/BS degree required
· Experience in technology related sales, cloud and/or business development
· Strong interest in developing a career in Cloud technology
· 1+ year experience using Microsoft Excel with the ability to analyze large data sets and simplify complex data
· Analytical problem solvers
· Ability to operate in a fast-paced environment
· Ability to function well in loosely structured situations
· Fluency in English and Spanish

REQUISITOS DESEADOS

· Experience working with sales or in sales
· AWS Cloud Practitioner
· Experience working with, and/or having knowledge of cloud computing and existing cloud technologies
· Advanced Salesforce.com experience including the development of dashboards and reports
· Strong written and verbal communication skills
· Strong attention to detail
· Delivers and demands high-quality work
· Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership and leading data backed analyses
· Fluency in another European language







Información extra

Status
Inactiva
Localización
Madrid
Tipo de contrato
Tiempo completo
Carnet de conducir
No
Vehículo
No
Carta de motivación
No

Madrid | Tiempo completo