Graduate Customer Assurance Product Manager Large Format en Barcelona

The HP Barcelona site hosts the HP Large Format Printing & 3D Multi Jet Fusion printing business, having the responsibility for the Research and Development (R&D), Marketing and Operations for it. Join a creative and dynamic R&D team working on leading edge printing technology!

This position as a Graduate Customer Assurance Product Manager will have the primary role to take over current product management processes and escalations for one of our products segments.

• Support regional delivery teams by managing technical escalations to GBU that were not resolved by the service teams, looking for the quickest Time to Response. This involves providing high technical troubleshooting knowledge thru engagement with the rest of the CPE team to accelerate issue resolution.
• Setup and improve the processes to capture customer issues, providing a customer impact assessment for each problem and enabling a fast understanding of product failures. Lead the Voice of the Customer process to ensure current products are continuously improved and to ensure this feedback is captured for the design of future products.
• Lead the deployment of product hardware & firmware fixes & updates to the field with the objective of mitigating customer and warranty impact of product issues and improving customer experience.
• Technical communication to service & sales communities. Keep the training content and the product technical information updated.   
• Drive product quality metrics & warranty data analysis as part of the product improvement exercise and to drive down warranty costs. This includes deep dive data analysis on warranty costs including spare parts consumption and service hours to identify warranty drainers and drive plans to correct and resolve them.
• Implements established test plans for existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements.
• Develops understanding of and relationship with internal and outsourced development partners on engineering design and development.
• Participates as a member of project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for low to moderately- complex products.

Education and Experience Required:

• Recent graduate in Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
• Typically 0-2 years experience.

Knowledge and Skills:

• Experience or understanding of appropriate engineering design tools and software packages.
• Good analytical and problem solving skills.
• Basic understanding of material properties and hardware and electrical component design.
• Good written and verbal communication skills; mastery in English and local language.

Benefits

• A Women Network that organizes activities all year long, such as the promotion of STEM vocations among girls.
• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse internal growth and career opportunities.
• An attractive package of benefits such as private health insurance, life insurance, lunch at reduced prices at our canteen, discounts on HP products, pension, and flexible working schedule etc.
• Sports centre (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and regular fitness classes such as Yoga, Pilates, etc.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.

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