Lo que vas a hacer
- Helping our customers to deliver successful projects
- Responsible for the technical parts of the processes for the implementation/Onboarding of customer success.
- Coach and advise customers during the implementation of technical solutions.
- Be a crucial part of a customer experience across all channels and interactions
- Support the Customer Success & Sales Team
- Advocate customer needs/issues cross-departmentally
- Lead CS' relationship with IT and Product departments, especially by setting the CS Departments priorities and helping define customer needs to be communicated to IT and Product.
- Escalate & Manage fixes & issues on our platform jointly with the Dev team
- Help preparing the future of our platform with the Product & Dev teams
- Supervise product quality and suitability to customers' needs during design/ implementation and give final OK before launching to pro.
- Act as the voice of customers and bring ideas for improvements and new features to the Product & development teams.
- Support the Product teams in all the steps of development (Definition, UX, Planning, Testing, Roll out, Communication)
- Lead integrations with other LMS.
Qué ofrecemos
- High potential for professional development
- Innovative, technological and modern environment
- Multicultural environment
Qué es lo que pedimos
- Mínimo estudios universitarios requeridos Computer science
- 2+ years of relevant experience
- Fluent English
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Información extra
- Status
- Inactiva
- Estudios requeridos
- Universidad, Máster
- Localización
- Pozuelo de Alarcón
- Horas a la semana
- 40
- Tipo de contrato
- Tiempo completo
- Responsable de
- Helping our customers to deliver successful projects an d supporting the customer success & sales team
- Tipo de trabajo
- Atención a clientes
- Carnet de conducir
- No
- Vehículo
- No
- Carta de motivación
- No
- Idiomas
- Inglés, Español