Desgraciadamente este trabajo no está activo.

Customer Success Engineer en Pozuelo de Alarcón

Gamelearn is the world-leading company in skills training through video games and a pioneer in the development of game-based learning solutions. With over 15 years of experience, we have trained more than 200,000 professionals from more than 2,000 companies from 5 continents (BBVA, Volvo, Adidas, Bayer, Camper, Coca-Cola, Decathlon, Ericsson, Europcar, Fujitsu, Iberia, Hyundai, Nivea, Panasonic, Pepsi …) Gamelearn has revolutionized corporate training by creating the most awarded game-based learning platform in the world.

40 horas por semana

Lo que vas a hacer

  • Helping our customers to deliver successful projects
    • Responsible for the technical parts of the processes for the implementation/Onboarding of customer success.
    • Coach and advise customers during the implementation of technical solutions.
    • Be a crucial part of a customer experience across all channels and interactions
  • Support the Customer Success & Sales Team
    • Advocate customer needs/issues cross-departmentally
    • Lead CS' relationship with IT and Product departments, especially by setting the CS Departments priorities and helping define customer needs to be communicated to IT and Product.
    • Escalate & Manage fixes & issues on our platform jointly with the Dev team
  • Help preparing the future of our platform with the Product & Dev teams
    • Supervise product quality and suitability to customers' needs during design/ implementation and give final OK before launching to pro.
    • Act as the voice of customers and bring ideas for improvements and new features to the Product & development teams.
    • Support the Product teams in all the steps of development (Definition, UX, Planning, Testing, Roll out, Communication)
    • Lead integrations with other LMS.

Qué ofrecemos

  • High potential for professional development
  • Innovative, technological and modern environment
  • Multicultural environment

Qué es lo que pedimos

  • Mínimo estudios universitarios requeridos Computer science
  • 2+ years of relevant experience
  • Fluent English

Solicitar

¿Piensas que eres el candidato perfecto? ¡Puedes hacer click en 'Solicitar esta oferta' y te contactaremos lo antes posible!

Información extra

Status
Inactiva
Estudios requeridos
Universidad, Máster
Localización
Pozuelo de Alarcón
Horas a la semana
40
Tipo de contrato
Tiempo completo
Responsable de
Helping our customers to deliver successful projects an d supporting the customer success & sales team
Tipo de trabajo
Atención a clientes
Carnet de conducir
No
Vehículo
No
Carta de motivación
No
Idiomas
Inglés, Español

Pozuelo de Alarcón | Trabajo de atención al cliente | Servicio online | Tiempo completo | Universidad | Máster